A new project that was created internally by our team at Flarmio, Roomismo offers a comprehensive digital solution to address the evolving needs of hotels, regardless of their size or scale. Recognizing the fragmented nature of hotel operations, we focused on developing a centralized platform that simplifies management tasks, enhances guest satisfaction and improves overall efficiency.

Some key objectives were set, in order to guide the development of the project:

• Simplify and optimize various hotel management tasks, ranging from room allocation to staff handling.
• Elevate guest satisfaction and improve reviews by providing a seamless and personalized guest experience.
• Digitalize operations such as check-in/out, schedule services and provide information to guests.
• Unify essential functions under one platform, offering hoteliers a centralized tool for managing all aspects of their business.

Developing a comprehensive platform like Roomismo poses significant challenges, particularly in coordinating the integration of various functionalities across multiple platforms. One of the major hurdles is the complexity of integrating with third-party booking channels, each with its own unique APIs and data formats. This complexity adds time and effort to the integration process, making it both intricate and time-consuming. Real-time synchronization of room availability, rates, and reservations across all connected channels is crucial to prevent overbookings and maintain accurate inventory data. Achieving efficient synchronization mechanisms that can handle large volumes of data in real-time without impacting system performance is technically challenging. Moreover, ensuring robust error handling and recovery procedures is essential to maintain system reliability and data integrity, particularly in handling errors and exceptions that may occur during data transmission or processing. Alongside this, integrating a Property Management System (PMS) adds another layer of complexity.

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During the development of Roomismo, our team crafted solutions in order to respond to the encountered challenges:

• Agile software development: Focusing on the efficient delivery of business value, adopting agile allowed us to adapt to changing project requirements and priorities, anticipating the need for flexibility, while maintaining a steady pace of development. By breaking down the project into smaller, individual pieces or parts of the software and conducting regular sprints, we were able to reevaluate quickly and address issues as they arose.
• Modular architecture: Recognizing the need for scalability and flexibility, the project was designed with a modular architecture. This approach involved breaking down the system into smaller, independent modules, each responsible for specific functionalities. By decoupling these modules, we ensured that changes or updates to one component would not affect the overall system, facilitating seamless integration and future expansion. Additionally, modular architecture allowed for easier troubleshooting and maintenance.
• Collaboration with experts: To deal with third-party booking channels and the Property Management System (PMS), we collaborated closely with industry experts and partners. Leveraging their domain expertise, we gained valuable professional insights that were essential in creating a practical and functional solution. We were able to minimize errors, incorporate best practices and industry standards, and address the specific needs of the market effectively.

Roomismo encompasses essential features including:

• PMS integration: Seamlessly integrates property management system functionalities for efficient guest management and room allocation.
• Channel manager: Automates rate management across multiple platforms to maximize occupancy and revenue.
• Staff management: Streamlines staff management and a permission-based system to simplify the distribution of task responsibilities.
• Guest directory: Provides guests with property information, room amenities, property facilities and services, local area information, transportation services and more.
• AI assistant: Incorporates an AI-powered guest assistant for personalized recommendations and efficient service delivery.
• Service scheduling: Enables guests to schedule appointments for hotel services, such as table reservation, spa booking etc. The requests are communicated to the assigned staff member and are handled promptly.

Roomismo guarantees key benefits for hoteliers and guests alike, including:

• increased revenue through digitized processes
• reduced operational costs and time savings with automated operations
• promotion of positive reviews and enhanced guest satisfaction
• adoption of a friendly and intuitive software interface